Privacy Policy KIS98 —
Player Personal Data Protection

1. Introduction

This Privacy Policy is published by KIS98 ("Platform", "We") and applies to all players who register for or use any services provided on the KIS98 platform, including our website and mobile app.

As an online gaming platform serving Malaysian players, kis98 understands how important trust is. We do not take our responsibility in managing players' personal data lightly. Every piece of information you share with us is handled with full accountability, based on clearly defined purposes and backed by robust technical safeguards.

By using the KIS98 platform, you consent to the processing of your personal data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

2. Information We Collect

KIS98 collects various types of information from players for different purposes. The categories of information we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. kis98 does not collect sensitive data such as players' health information, religious beliefs, or political views.

3. How We Use Your Data

Information collected by kis98 is used for the following legitimate and transparent purposes:

• Account Management: Creating and maintaining player accounts, including the identity verification process and login security.
• Financial Processing: Processing deposits, withdrawals, and all other financial transactions on the kis98 platform promptly and securely.
• Customer Support: Providing effective technical support and customer service whenever players encounter any issues or enquiries.
• Platform Security: Detecting and preventing fraud, multi-account use, money laundering, and other suspicious activities that could compromise the security of the platform and other players.
• Responsible Gaming: Monitoring players' gaming habits to identify signs of problem gambling and providing appropriate self-control tools when needed.
• Legal Compliance: Fulfilling reporting and compliance obligations to relevant authorities when required by applicable law.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the player experience, platform performance, and the range of games offered.
• Marketing Communications: Sending promotional information, bonuses, and the latest offers to players who have consented to receive marketing communications. Players may opt out at any time.

KIS98 does not use player data for purposes beyond those stated above without first obtaining additional consent from the player.

4. Data Sharing with Third Parties

Kis98 does not sell players' personal data to any third party. However, in the course of operating the platform, we share certain data with the following parties on a strictly need-to-know basis:

• Payment Providers: Required transaction information is shared with payment service providers such as FPX, DuitNow, TNG eWallet, and other digital wallet providers to process player deposits and withdrawals.
• Game Providers: Minimal game session data is shared with third-party game providers operating within the KIS98 platform solely for the purpose of game round verification.
• Technology Service Providers: Companies providing server infrastructure, analytics, and cybersecurity services to kis98 may have limited access to player data as required to perform their services.
• Authorities: KIS98 will disclose player data to legal or law enforcement authorities upon receipt of a valid official request or where a legal obligation to do so exists.

All third parties receiving kis98 player data are bound by strict confidentiality agreements and are only permitted to use that data for the purposes specified in their service contracts with kis98.

5. Data Storage & Security

KIS98 takes serious investment in security infrastructure to ensure player personal data remains protected at all times. The technical security measures we employ include:

• Data Encryption: All personal and financial data is encrypted using 256-bit SSL/TLS encryption protocols during transmission and at rest on our servers.
• Access Control: Access to player data is granted only to KIS98 staff who require it to perform their duties, and only with the appropriate authorisation.
• Firewall & Monitoring: kis98 servers are protected by multi-layered firewalls and an intrusion detection system that continuously monitors traffic around the clock.
• Regular Backups: Player data is regularly backed up to a secure, separate location to prevent data loss caused by technical failure or unforeseen disasters.
• Security Auditing: KIS98 conducts regular security audits by independent third parties to identify and address any system vulnerabilities.

Player personal data will be retained for as long as necessary to fulfil the purpose of collection, or for as long as the player's account remains active. Following account closure, transaction records and KYC data are retained for the minimum period required by law before being securely deleted.

While kis98 takes all reasonable precautions, no security system in the world can be guaranteed 100% safe. Players are also responsible for maintaining their own account security by using strong passwords and not sharing their login credentials.

6. Cookies & Tracking Technologies

KIS98 uses cookies and similar tracking technologies to enhance the player experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled as the platform cannot function without them.
• Performance Cookies: Collecting information on how players use the platform — the most frequently visited pages and any error messages. All such information is collected anonymously and used solely for platform improvement.
• Functional Cookies: Enabling the platform to remember player preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Used to understand aggregate usage patterns, helping KIS98 make informed decisions on platform improvements and content.

Players may manage or delete cookies through their browser settings at any time. However, please note that deleting essential cookies may affect platform functionality. For more information on managing cookies, please refer to the help section of your browser.

7. Player Rights Over Personal Data

KIS98 respects players' rights over their personal data. As a KIS98 player, you have the following rights:

To exercise any of the above rights, contact the kis98 support team via live chat on the platform or by email at [email protected]. KIS98 will process your request within 30 business days.

8. Protection of Children's Data

The kis98 platform is exclusively for individuals aged 18 and above. kis98 does not knowingly collect or process personal data from minors.

Should kis98 discover that personal data of an individual under 18 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on the kis98 platform are encouraged to contact us promptly.

9. Changes to the Privacy Policy

KIS98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform operational improvements.

Any material changes to this Privacy Policy will be communicated to players via in-platform notifications or by email to the address registered in the player's account. The date of the last update will always be displayed at the top of this document so players are always aware of the current version in effect.

Continued use of the kis98 platform after an amended Privacy Policy is published will be considered acceptance of those changes. If you do not agree with the amendments made, you have the right to request account closure and withdrawal of any eligible balance.

10. How to Contact Us

If you have any enquiries, concerns, or complaints regarding this Privacy Policy or how kis98 handles your personal data, please contact us through the following channels:

• Live Chat: The fastest channel — available 24/7 directly within the kis98 platform.
• Email: [email protected] — response within 24 working hours.

The kis98 data protection team will take your enquiries and complaints seriously and provide a response within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your region.

To speed up the process, please include your account number, a clear description of your query, and any relevant supporting documents when contacting us about a data protection issue.